Code of Practice

Insurance Broker’s Code of Practice & Complaints/Disputes Handling Facilities


Mutual Brokers Pty Ltd is an AFS Licensee (License No: 243387).


Click on the following link to view our Financial Services Guide.


Mutual Brokers Pty Ltd management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers’ right to complain and which actively solicits feedback from customers.


Please contact us if you have any complaints about our services.
Complaints Officer
Mutual Brokers Pty Ltd
11-12/3-5 Phipps Close

PO Box 447

Ph: 02 6282 9722
Fax: 02 6282 9734



Mutual Brokers are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:


Financial Ombudsman Service (FOS)
Street Address – Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008
Mailing address – Financial Ombudsman Service, GPO Box 3, Melbourne 3001


Phone 1300 367 287
Fax 03 9613 6399


Insurance Brokers Code of Practice

Mutual Brokers subscribes to the Insurance Brokers Code of Practice. To view a copy of the Code, click here.